Our proprietary chatbot offers numerous application possibilities that both improve internal operations and optimise customer support. Originally developed for the Redmine ticket system, PFunnyBot is now also used in HITS Inventarmanager and its integration on our company website is planned. PFunnyBot is a flexible helper that speeds up various business processes and increases efficiency.

Possible applications of a company chatbot

Support and IT help

Employees can address IT problems directly to PFunnyBot and expect quick help. Instead of waiting for a response from an IT support employee, the chatbot offers initial suggestions for solutions. If the problem cannot be solved, the bot automatically creates a support ticket and forwards it to the relevant team.

Example: An employee has problems with the VPN connection. PFunnyBot offers initial solutions. If these are not successful, it automatically creates a ticket and informs the IT support team.

Advantages for the user:

Time savings thanks to immediate help with simple IT problems
Automatic escalation for more complex enquiries

FAQ and knowledge management

The chatbot facilitates access to frequently asked questions and internal regulations. Employees can use it to quickly access company guidelines or process information, which is particularly helpful for new employees.

Example: A new employee asks PFunnyBot about the holiday policy. The bot immediately provides all the important information.

Advantages for the user:

Quick access to relevant information
Support with familiarisation and day-to-day work

Training and familiarisation

PFunnyBot can play a central role, particularly when it comes to training new employees. It guides employees through training content and answers questions, speeding up the induction process and reducing the workload of the HR department.

Example: A new employee undergoes training on company software with the help of the chatbot. The bot answers all questions in real time.

Advantages for the user:

Interactive training directly via the chatbot
Immediate response to questions during onboarding

Customer service and sales

PFunnyBot offers enormous added value in customer service by automatically answering customer enquiries or forwarding them to the responsible sales employee. It can also provide information about products and their availability.

Example: A customer enquires about a new product on the website. The chatbot immediately provides information about availability and suggests alternative products.

Advantages for the user:

Fast and automated response to customer enquiries
Improved customer satisfaction thanks to real-time information

Advantages of a local chatbot like PFunnyBot

The implementation of a company-owned, local chatbot such as PFunnyBot offers numerous advantages compared to cloud-based solutions:

Security and data protection

A local chatbot guarantees that all data remains internal. Sensitive information, such as customer data or IT issues, is not stored in the cloud and is therefore protected from external security risks. This is particularly important in areas such as IT security or healthcare, where data protection plays a central role.

High availability and control

A locally operated chatbot works independently of internet connections or external services. This means that PFunnyBot remains available even if the internet or external servers fail. This ensures continuous uptime and gives the organisation full control over the operation and maintenance of the bot.

Customisability

A local chatbot can be customised to meet a company’s specific requirements. PFunnyBot has been specifically designed to integrate with our existing systems, such as the Redmine ticket system and HITS inventory manager, to ensure maximum efficiency. Customisations and updates can be carried out directly internally without being dependent on third-party providers.

PFunnyBot in use: examples from practice

PFunnyBot in the Redmine ticket system

In the Redmine ticket system, PFunnyBot helps to simplify ticket creation and tracking. Users can create new tickets or query the status of their current tickets – quickly and easily.

Benefits for the user:

Easy creation and tracking of tickets
Automatic status updates on progress

PFunnyBot in the HITS Inventarmanager

In HITS Inventarmanager, the chatbot serves as a virtual assistant. Users can ask questions about the operation of the system or query stock levels. If further help is required, it automatically creates a support ticket.

Advantages for the user:

Direct access to inventory data
Support with problems

Next step: PFunnyBot in the home emergency call centre

The next step in the further development of PFunnyBot is to integrate it into our HITS home emergency call centre, where it will provide effective support for staff making emergency calls. It offers the following advantages:

1. Health data summary

In the event of an emergency call, the chatbot displays the most important patient data in summarised form so that the team can respond quickly.

2. Language support

PFunnyBot converts speech into text and can translate this text into any language, making it easier to communicate with foreign-language patients and staff.

3. Automation of alarm messages

The bot categorises emergency calls and forwards them to the relevant staff.

4. Training and monitoring

The chatbot simulates common emergency scenarios for new employees and monitors emergency calls to escalate critical incidents in a timely manner.

Conclusion

An in-house chatbot offers companies numerous advantages, from the automation of routine tasks to the improvement of customer service and support in IT processes. The integration into various systems such as the Redmine ticket system and the HITS inventory manager shows how versatile PFunnyBot is. The next big step is its implementation in the home emergency call centre, where it will significantly increase efficiency and response time through automation and real-time data.