HITS home emergency call centre - The innovative emergency call solution for care services

The HITS home emergency call e-centre brings state-of-the-art technology to everyday care and offers care services a flexible, decentralised solution for emergency calls. With AI-supported automation and a user-friendly interface, it revolutionises safety for both carers and patients.

Safety and efficiency: how the HITS home emergency call D-centre supports care services

Emergency call communication is becoming increasingly demanding for care services. Not only patients, but also carers need quick help in emergency situations. With the HITS home emergency call D-centre, we offer a decentralised and efficient solution that is directly tailored to the needs of nursing staff.

Why should you rely on the HITS home emergency call D-centre?

Efficient emergency call forwarding: Emergency calls are immediately forwarded to smartphones or centralised stations – care staff are always informed and can act quickly.
Flexible application options: Whether in care homes, assisted living facilities or at home – the HITS home emergency call D-centre adapts to any situation.
Greater safety for carers: Particularly at night or when working alone, the staff emergency call ensures that carers can call for help immediately if necessary.

PFunnyBot: The next level of care support

From 2025, the HITS home emergency call centre will be expanded to include the local chatbot PFunnyBot. This AI-controlled assistant supports carers in several areas:

Health data summary: In the event of an emergency call, PFunnyBot clearly displays the most important patient data so that carers immediately have the necessary information to hand.
Language support and real-time translations: PFunnyBot converts speech to text and translates it into the required language – ideal for dealing with foreign-language patients or international staff.
Automation of alarm messages: The chatbot automatically categorises emergency calls and forwards them to the relevant personnel.
Training and monitoring: The bot simulates emergencies to train new employees and monitors critical situations so that it can intervene immediately if necessary.

AI-based communication and emergency call automation

One of the great strengths of the HITS home emergency call e-centre is its AI-supported communication. Carers and patients benefit from automatic speech-to-text conversion, which minimises the susceptibility to errors and shortens response times. A wide range of translation options make communication with patients or carers who speak a different language much easier.

Versatile emergency call options

The HITS home emergency call D-centre offers flexible options for triggering emergency calls:

Voice command: Patients or carers can simply make an emergency call using a voice command.
Emergency call button: A portable emergency call button guarantees quick and easy triggering.
Automatic triggering: Sensors and actions can trigger the alarm in certain situations to enable an even faster response.

Advantages for care services: safety, efficiency and relief

The HITS home emergency call e-centre not only offers care services more security, but also considerably reduces the workload of care staff:

Time savings through automation: the AI takes over emergency call forwarding and relieves the burden on care staff, who can concentrate on patient care.
Reduced response times: Thanks to direct forwarding to mobile devices, care staff respond more quickly, minimising waiting times for patients.
No technical hurdles: The intuitive design on all end devices (PC, tablet, smartphone) makes operation particularly easy for care staff.

Find out more now! Contact us for a demo of the HITS care home emergency call endpoint and experience how our innovative solution optimises your emergency care in everyday care.